配送ポリシー
We offer FREE international shipping with orders over US$60
We offer FREE US shipping with orders over US$70
WHERE ARE WE SHIPPING TO: We ship worldwide from the gorgeous modern city Hong Kong.
INTERNATIONAL TAXES AND DUTIES: Roseraie Gal cannot control these costs and is not responsible for any duties/taxes/VAT applied to your package, so you will be responsible for paying additional charges if they apply.
In rare cases you might be contacted by customs to submit an invoice. In this case, you can simply forward our order confirmation email which you’ve received when placing your order.
If you should decide to decline a package, you will be refunded minus a fee US$9 (shipping fee & admin costs) for returning the item to us and restocking it.
All website prices are exclusive of sales tax. VAT is not collected at checkout. Roseraie Gal is not responsible for VAT and customs fees which will be charged to the customer directly by the shipping service provider.
SHIPPING ADDRESS
Please accurately provide your address and remember to spell out the destination city. Abbreviations, misspellings, and typos can result in delayed delivery.
We are not responsible for lost or incorrectly delivered shipments if the address information provided is incorrect.
🌐 Shipping Rates by Region
Please note that prices shown in local currencies may vary slightly depending on the current exchange rate.
🇭🇰 Hong Kong
| Destination | Rate | Delivery Time |
|---|---|---|
| Hong Kong | HK$35 | 2–4 workdays |
🌏 Asia
| Destination | Rate | Delivery Time |
|---|---|---|
| Singapore | SG$8 (US$6) | 7–12 workdays |
| Japan | ¥870 (US$6.5) | 7–12 workdays |
| Malaysia | RM27 (US$6) | 7–12 workdays |
| United Arab Emirates | AED30 (US$8) | 7–18 workdays |
| Other Asian Countries | US$6 | 7–12 workdays |
🌍 Oceania
| Destination | Rate | Delivery Time |
|---|---|---|
| Australia | AU$12 (US$7.5) | 7–18 workdays |
| New Zealand | NZ$13 (US$7.5) | 7–18 workdays |
🌎 North America
| Destination | Rate | Delivery Time |
|---|---|---|
| United States | US$10 (Tariff-free) | 7-18 workdays |
| Canada | CA$11 (US$8) | 7–18 workdays |
🌍 Europe
| Destination | Rate | Delivery Time |
|---|---|---|
| United Kingdom | £6 (US$8) | 7–18 workdays |
| Other European Countries | €7 (US$8) | 7–18 workdays |
🌐 Rest of the World
| Destination | Rate | Delivery Time |
|---|---|---|
| All other countries | US$10 | 10–21 workdays |
*Speed post and UPS options are available at checkout.
Tracking: All rates include tracking.
Send-off:
We aim to dispatch your order within 2–3 business days. The shipping times above are estimates and not guaranteed. We always do our best to ship quickly, but delays may occur due to external factors.
If you have further questions or special requests, please email us at info@roseraiegal.com.